Privacy Policy – Linguo.me

Last updated: 2025-09-08

1. Introduction

This Privacy Policy explains how Linguome (“we”, “us”) collects, uses, and protects your personal information when you use Linguo.me (the “Service”).

We process your data in compliance with the UK GDPR, EU GDPR, and applicable laws.

2. Data We Collect

We may collect:

• Name, email address.
• Device information (type, OS, browser).
• Learning progress and activity.
• Voice recordings.
• Uploaded materials (e.g., book photos, text).
• Analytics data (Google Analytics, PostHog, Microsoft Clarity).

We do not collect sensitive personal data.

3. How We Use Your Data

We use your data to:

• Operate and improve the Service.
• Personalize your learning experience.
• Provide AI-generated study materials and recommendations.
• Ensure security and prevent abuse.
• Perform analytics and usage statistics.

Microsoft Clarity

We partner with Microsoft Clarity and Microsoft Advertising to help us understand how users interact with our site and to improve and market our products/services. Clarity uses first- and third-party cookies and similar technologies to collect website usage data and may capture behavioral metrics, heatmaps, and session replay. We use this information for analytics, site optimization, fraud/security purposes, and advertising.

For more details on Microsoft’s data practices, see the Microsoft Privacy Statement.

4. AI Processing

• Uploaded data may be sent to AI providers (currently OpenAI) for processing.
• We request that providers do not train their models on your data where possible.
• AI outputs may be incorrect or incomplete; you should not rely on them for professional advice.

5. Legal Bases

We process your data based on:

• Contract – to provide the Service.
• Legitimate Interests – for analytics, security, and improvement.
• Consent – for optional marketing or cookies (if implemented).

6. Sharing Your Data

We may share:

• Analytics data with Google Analytics and PostHog.
• AI processing data with OpenAI and similar providers.

We do not sell your personal data.

7. Storage & Transfers

• Data is stored on AWS and Google Cloud in the EU and US.
• Transfers outside the UK/EU are protected by Standard Contractual Clauses and the UK Addendum.

8. Retention

• Account data is kept while active, and up to 24 months after deletion for audit purposes.
• Backups may retain data for up to 90 days after deletion.
• Analytics logs are kept for 12 months.

9. Security

We use encryption in transit and at rest, access controls, least privilege principles, and audit logging.

10. Your Rights

If you are in the UK/EU, you have the right to:

• Access, rectify, erase, restrict, or object to processing of your personal data.

Contact us at support@linguo.me to exercise your rights.
Account deletion is available in the app.

11. Children

The Service follows the same minimum age requirements as OpenAI for its services. If we learn we have collected data from someone under that age without consent where required, we will delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

13. Contact

• Email: support@linguo.me
• No postal mail support is available.